Refund policy
At Jen Wayne Market Place, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
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We accept returns within 14 days of delivery for eligible items.
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Items must be unused, unwashed, and in their original packaging.
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Custom or personalized products (such as custom T-shirts or aprons) are non-returnable unless defective or damaged upon arrival.
How to Start a Return
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Email us at support@jenwaynemarketplace.com with your order number and reason for return.
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We will provide you with a return authorization and instructions.
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Once approved, ship the item back to us within 7 days.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Refunds
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Once we receive and inspect your return, we will notify you via email.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable.
Exchanges
If you need to exchange an item (e.g., for a different size), please contact us within 14 days of delivery. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving it, and we will arrange for a replacement at no extra cost to you.